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• + [QUESTION]Will the product HM-618PH-NB send a heartbeat signal to confirm with the network base station? Will the notification be sent only when there is an alarm message or can it be set?
• + [QUESTION]The fall detector intermittently flashes LED light when powered on, it cannot be connected to the network. What could be the reason?
• + [QUESTION]Why is the consistency of the air quality detector WS3AQ different when it is powered by adaptor and battery?
• + [QUESTION]Why the interconnected siren and fire button of RF444 show "unknown" after adding to the gateway?
• + [QUESTION]We plan to independently develop a Wi-Fi module for the cascading gateway to connect to the central monitoring system, while also supporting the connection of Heiman's cascading sub-devices. What materials are required?
• + [QUESTION]How are new alarms added into the interconnect group?
• + [QUESTION]How do devices in the interconnect exchange information?Is it a mesh?
• + [QUESTION]We have test the matter H&T device in HA system.What could cause the temperature and humidity detector to only display signal strength and battery level?
• + [QUESTION]What do i need to make easy write code on Zigbee module about this hardware for connecting to our hotel system?
• + [QUESTION]How to install the interconnected siren for extending communication signal?
• + [QUESTION]What is the wireless communication frequency band of Heiman's infrared product HS1MS,is it adjustable?
• + [QUESTION]What thickness wire do you recommend for interconnected smoke alarm HM-638PHW-AC/HM-638PPHM-AC?
• + [QUESTION]How to get the unique identifier of the interconnected sub-device remotely?
• + [QUESTION]Is interconnected sub-device’s SN the identifier for device?Why there is different SN for heat alarm and heat alarm recovery,also find different SN in fire alarm event?
• + [QUESTION]Does the HM-638THM-AC support wireless cascading? Does it use the RF868 protocol?
• + [QUESTION]When connect HM-638PHM-AC with 120V wire,there will be 1W power consumption even the switch is turned off,what’ the reason?
• + [QUESTION]Can Heiman matter device connect to my private cloud platform with my own APP for safety data management?
• + [QUESTION]The display number range of Carbon Monoxide HM-733ESY is 10-999 ppm,is there conflict with the description of notification when the concentration of CO is over 20ppm?
• + [QUESTION]If the CO detector HM-733ESY detect CO in some time of one day while i am accidentally not at home,is it possible for me to check history?
• + [QUESTION]I specialize in house assembly, and all I need is a UL certified smoke detector that can be connected to other smoke and mold detectors inside the house. Which product do you recommend？